FAQ's

How do I know my ring size? 

You can find out your ring size by measuring your finger or existing ring and referring to our ring size chart, or we suggest taking one of your rings to a jewellers for them to measure it. 

 

How long will my order take? 

Orders will take 7-14 days to be dispatched as each piece is handmade to order. If you would like to know a rough idea on your order time or need it a little sooner, please get in touch and we will be happy to help.

 

How is my order going to be packaged?

Your order will arrive gift wrapped in a recyclable box and your jewellery will come packaged in a small gift box with a small gift bag inside it. All of our packaging is recyclable and bio-degradable, and we encourage you to store your jewellery in the bag and box provided.

 

You don't do my size in a ring/bracelet, are you able to make one specially?

If your size is for some reason not listed on a product, please get in touch to see if we can add it for you. We are always happy to make a bespoke size for customers. 

 

Can I return an order if I am unhappy with it?

If you are unhappy with your order please get in touch within seven days of receiving it. The product must be unworn and in its original packaging. We are unable to accept returns on personalised pieces and earrings. For more info on returns please check out our terms and conditions. 

Is your jewellery made from real silver?

Yes, all of our jewellery is made from recycled silver, 925 sterling and 999 fine silver.

 

How can I keep my jewellery from tarnishing?

Silver naturally tarnishes over time. To avoid tarnishing, do not wear your jewellery in the shower, whilst swimming, exercising or sleeping. You can use a silver polishing cloth to help keep your jewellery shiny. Please refer to the care guide provide with each order.

Where are you based and can I come and try on your jewellery?

I work from my home in Cleethorpes which is where I make my jewellery. I also have a section in The Original Emporium, 53 Cambridge Street, Cleethorpes. You can view my collection of jewellery as well as try it on and find your correct ring size. I work in the emporium on Friday’s and can help with any queries.

 

Can I pay after I order?

Unfortunately payment is required upon ordering as each piece is handmade to order.

I’m buying jewellery as a gift and don’t know their size, can I swap if I get the size wrong?

If you buy a personalised piece then unfortunately there can be no swaps though in some circumstances the jewellery can be resized at a cost. For rings and bangles, re-sizing is £15. Please get in touch if you need to swap a gift for another size.

 

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