Terms and Conditions

  • Orders will be dispatched within 7 -14 days, 7-21 days in busy periods.

  • Busy periods constitute as Christmas, Valentines Day, Mothers Day and Fathers Day, and delivery can be up to three weeks.

  • Personalised jewellery cannot be returned or exchanged unless faulty.

  • We do not take responsibility or exchange snapped cuffs and bangles due to being bent or forcefully removed. 

  • If an item is received faulty, we will exchange it within 7 days of receiving the item, providing it is returned unworn and in original packaging. 

  • We will exchange items for another piece within 21 days of purchase, providing they are in perfect condition and completely unworn. Personalised items and earrings are excluded from this.

  • If an item breaks within two months of purchase, we will investigate and replace if appropriate. This excludes snapped cuffs/bangles as previously stated. 

  • We are not responsible for lost packages due to incorrect addresses. 

  • All our personalised jewellery is hand stamped, therefore text will have varying depths and angles. This is the style of our jewellery and is not classed as a fault, so exchanges cannot be made based upon this. 

  • We advise you to not wear your jewellery whilst sleeping, swimming, showering, exercising or for excessive periods of time. We will not exchange an item because of wear and tear. 

  • We will not exchange an item due to selecting the wrong size, variation or colour.

  • To save on excess packaging, we will only provide one gift bag per order over £15. If you require more than one you must contact us or leave a note to seller upon purchasing. 

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